I am on a mission to make the world a clearer place, one sensemaker at a time.
I want to help you to make the unclear, clear.
My work aims to make information architecture and sensemaking skills accessible to everyone. I spend my time writing for, speaking to, and mentoring people who are bravely facing messes (mostly of the information kind).
My first book, How to Make Sense of Any Mess, demystified information architecture into a practical skillset that anyone can apply to any context where sense might need to be made. I am currently working on my second book about the purpose, process and craft of diagramming.
I’m not on social media much these days, so the best way to support my work is join my email list where I write a monthly update on what I am working on or thinking about.
I believe information architecture has the power to make the world a clearer place.
Since 2008 I have been an active organizer and mentor within the design and technology community. I wrote about my early journey towards community leadership and have been interviewed about my work on plenty of podcasts.
Here are some of the roles I have been proud to serve in:
- Inventor of World Information Architecture Day, a free global celebration of IA serving thousands in their local communities annually
- President of the IA Institute from 2014–2016
- Co-chair of the IA Summit in 2014
- Executive Producer of the IDEA 2009 & 2010
- Executive Producer of the IA Summit 2010 & 2012
- Founding faculty member of SVA’s Products of Design Masters Program
- Founding curator of the Design Operations Summit
- Founding curator of the Advancing Research Conference