Writing

My first book ‘How to Make Sense of Any Mess‘ demystified information architecture and is regarded as a must read for those working in design and technology. My new book, STUCK:? Diagrams Help., is a field guide for the trek from diagram novice to diagram nerd.

Sitemaps for Beginners

Sitemaps are a core deliverable often associated with the practice of information architecture (IA). This article covers the basics.

Five Superpowers of Diagrams

When are diagrams and diagramming our most helpful tool? And what superpowers do diagrams hold to help when we feel stuck?…

Researching Diagrams

An interview with taxonomist and librarian, Jenny Benevento, about the historical and cultural context of diagrams and diagramming.

Really…Any Mess?

My advice for making sense of the four types of messes people told me about on World IA Day when I asked: "What is a mess you wish you could…