Writing

My first book ‘How to Make Sense of Any Mess‘ demystified information architecture and is regarded as a must read for people working in design and tech. I am currently working on a new book called STUCK: The Purpose, Process and Craft of diagramming.

Five Superpowers of Diagrams

When are diagrams and diagramming our most helpful tool? And what superpowers do diagrams hold to help when we feel stuck?…

Researching Diagrams

An interview with taxonomist and librarian, Jenny Benevento, about the historical and cultural context of diagrams and diagramming.

Really…Any Mess?

My advice for making sense of the four types of messes people told me about on World IA Day when I asked: "What is a mess you wish you could…

World IA Day Curious?

The one in which I implore you to give either time or money to the World Information Architecture Day.

I choose me.

The story of why I went in-house, what happened to make me leave and what's next for me.

The IA Element of Everything

Challenging the current state of the IA field to consider the ramifications of not standing up for our own label.

How to Set IA Up to Fail

Understanding the right environment and support structures for information architecture practices to be successful…